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IT Comp 8 - Management of Hardware and Software Computing Resources IT241113-962373
Introduction - April 4
Lesson 2 - Course Overview and Objectives
Lesson 3 - Exam Dates
Lesson 4 - Jira Service Management Tour 1hr 7Min
Lesson 5 - Install Jira Service Management (9:20)
April 7
Lesson 6 - Quick start guide - Jira Service Management
Lesson 7 - Install Assets (3:31)
Lesson 11 - Create Objects (4:33)
Lesson 12 - How to Delete an Object Type
Lesson 13 - Modifying Objects and Filter Lists (12:43)
April 8
Lesson 15 - Import Data into Assets (9:39)
April 9
Lesson 16 - Purchase New Laptops and Add to assets using CSV File (9:56)
Lesson 17 - Create an Invoice from Scratch in Excel (37:47)
April 14
Lesson 17 - Purchase of a new Mouse for an end User
Lesson 19 - Create Additional Assets using a CSV file
April 15
Helping a customer by sending a reply: - Email and A Quote for the three workstations
Add Service Management to Jira (2:28)
Add Service Request in Jira - Respond to service Request (6:50)
February 24
Quote on a New Keyboard
Lesson 17 - Create an Invoice from Scratch in Excel
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